We can't wait to have you on the team for another 12 months!

The steps you take to renew depend on whether or not your membership has expired already.

If your membership has already expired 

(i.e. Your expiry date has already passed and you can't access your dashboard):

  1. Go to our "Join" page or click any "Join KIDDO" or "Purchase now" button
  2. Enter the number of children:
    • if you're an Early Learning Service - enter the number of approved places 
  3. Then click "Get started"
  4. Then, where it says "Already have an existing account" click "Log in here >" - This is very important to ensure that you retain all of the data in your existing account
  5. Enter your payment details, review your order and complete the purchase (Note - if you have a promo code, make sure you apply this too)

If your membership has not yet expired

(i.e. Your expiry date is in the future and you can still access your dashboard): 

  1. Log in
  2. Click on your profile (the person icon) - It's on the top right-hand side of your dashboard once you've logged in.
  3. Update/review the number of approved places at your service. Simply click edit next to the number to update it (if they've changed) and then click apply.
  4. Then click "Get started"
  5. Add payment method - Click “Add payment method” and enter your credit card details, then hit the ‘Save’ button.
  6. Once that’s done, your card will be charged on the renewal date and that's also when you will receive an order confirmation/tax invoice email. And don’t worry, if you can’t pay by card, you can choose the invoice option.

If you need any assistance with your renewal, please contact us, we're here to help!